Introduction

 

Introduction

Over the course of seven weeks our team has gained a comprehensive understanding of management information systems. We are now building on that foundation by analyzing and researching the systems utilized by Hackensack Meridian Health (HMH). This analysis will examine Hackensack Meridian Health’s structured and dynamic processes and mobile app, highlighting their roles in improving operational efficiency, enhancing customer satisfaction, and driving revenue growth. It is increasingly evident how substantially technology and social platforms are shaping our present. In our analysis, we emphasize the importance of recognizing this shift and maintaining an open mindset toward artificial intelligence and emerging technologies. We argue that effective deployment and continuous refinement of MIS can significantly elevate the quality, efficiency, and coordination of patient care in large healthcare systems.

Company Overview

Hackensack Meridian Health is one of New Jersey’s largest and most comprehensive health networks, comprising seventeen hospitals, over five-hundred patient care locations, and thirty-six thousand team members, including Seven Thousand physicians. It delivers a complete range of medical services, including cancer care, cardiovascular services, neurosciences, and urgent care. With a mission to transform healthcare, HMH leverages advanced technologies and integrated systems to deliver high-quality, patient-centered care. It also operates the Hackensack Meridian School of Medicine and is deeply committed to innovation through its Center for Discovery and Innovation.

Interview Summary

We interviewed Jenn Pritchard, at HMH, who oversees information systems integration across multiple departments. Jenn was gracious enough to provide a comprehensive view of how MIS is used to support patient records, scheduling, communication among healthcare professionals, and compliance with health information privacy laws (HIPAA).

The Gantt chart below outlines the timeline for each major phase of our project:

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Conclusion

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